“We initially engaged with Leighton and the team at ICB to act as a Champion Challenger against our current DCA as we were unhappy with the collection rate and wanted to see if a different strategy would increase the rate.
Over the subsequent 12-month period, ICB have consistently achieved higher recoveries by 6/7%, a result which pleased the Directors!
The implementation process was seamless, the team are readily available to support us with queries and they have been receptive with our requests for MI.”